Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Milan Wineries Inc. The collective work includes works that are licensed to Milan Wineries Inc. Copyright 2003, Milan Wineries Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Milan Wineries Incorporated or purchasing Milan Wineries Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Milan Wineries or to purchase Milan Wineries products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Milan Wineries. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Milan Wineries used in the site are trademarks or registered trademarks of Milan Wineries


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Milan Wineries disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Milan Wineries does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Milan Wineries does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Milan Wineries shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Milan Wineries has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Milan Wineries product is mistakenly listed at an incorrect price, Milan Wineries reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Milan Wineries reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Milan Wineries shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Milan Wineries without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Milan Wineries may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Milan Wineries.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Ontario, Canada., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Milan Wineries products) shall be in the state or federal courts located in Toronto, Ontario, Canada. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Milan Wineries products) must be commenced within one (1) year after the claim or cause of action arises. Milan Wineries's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Milan Wineries may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Milan Wineries or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Milan Wineries does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Milan Wineries is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Milan Wineries reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Milan Wineries in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Milan Wineries, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Milan Wineries may link to sites operated by third parties. However, even if the third party is affiliated with Milan Wineries, Milan Wineries has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Milan Wineries. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Milan Wineries seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Return Policy Milan Wineries

RETURNING PRODUCTS

Purchases done in our store can be exchanged any day of the week. Online purchases can be exchanged by contacting us by phone at  416 740 2005, or online info@milanwineries.com  You may reach us between 8am to 6pm (Toronto time) Monday to Friday, and 9am to 5pm Saturday.
We will be happy to arrange the best option possible.


Milan's Wineries Return Policy for bottled products

Purchased in store: With  valid proof of purchase ( original cash register receipt), for exchange only, as long as the bottle is unopened, in saleable condition, and  was purchased within 14 days of the return. The product will be exchanged for a product at a comparable price as the original as per the receipt.

Online Purchases: Using the email invoice, products may be returned for exchange only, as long as the bottle is unopened,  in saleable condition, and  was purchased within 14 days of the return. The product will be exchanged for a product at a comparable price as the original as per the receipt.

What is 'sealable condition' ?
The product must be in the same condition as it was bought: unopened, capsule in place, label intact. This allows us to re-sell the item.

What if the prices change in between purchase and return?
In Store Purchases: If the price changes within 14 days of purchase and return, the difference, based on the price shown on the receipt, will be applied to the new product purchased that day. No refunds.

Online: If the price changes within 14 days of purchase and return, the difference, based on the price shown on the email receipt, will be applied to the new product purchased that day. No refunds.


Bag-in-a-Box wines
Our return Policy: Due to the way  Bag-in-a-box wines are packed, we are unable to ascertain saleability and the integrity of the product after it has left our store. Milan Wineries cannot, therefore, offer refunds or exchanges on those products.

Since our wines are natural products, vintage variations can give the wine different flavors, resulting in flavor variations. We suggest that you try them before you buy them in our tasting bar. Our staff would be happy to help you find a wine for your needs and taste.
Note: Bag-in-a-Box cannot be returned after purchase based on taste preferences.

Gift Cards:
Redeemable for any of our products, unfortunately not valid for online commerce. Protect the certificates as cash, as they cannot be refunded if lost or stolen.

Quality assurance:
We are committed, as a family winery, to very high standards of quality and hygiene. All of our products are tested in our laboratory and in accredited government facilities.
Should you be concerned about any of our products, please bring them to our winery. If our quality control analysis team determines there is a problem you will be issued a refund. HOWEVER,  we do not consider the following to be wine defects:
Tartates
Wine crystals (also known as 'wine diamonds')
Individual flavor profiles
natural sedimentation
tannin deposits

If a product is found to be faulty, it must be brought to the winery as soon as possible after discovering this fact. If the majority of the product has been consumed, we will not accept the return.

Online Customers: Please contact us at  416 740 2005 or info@milanwineries.com to make arrangements. If our lab analysis finds a problem or defect in the product, the item will be exchanged and any shipping charges will be paid by Milan Wineries.
EXPORTING
Unfortunately at this time due to ACGO regulations we do not export or ship outside Canada. Please get in touch with us for more information.